Delete Account and Data

How to request deletion

1. Compose an email to [email protected].
2. Use the email that is registered on your LANBox account.
3. Cancel any unwanted future Slot renewals in Google Play subscriptions. Deleting a LANBox account or uninstalling the app does not cancel that subscription.
4. Raise unused paid traffic or unresolved purchase and refund questions with [email protected] before closing the account. Deletion removes access to the account and remaining service credits; statutory rights are not affected.
5. Please include the account email and any additional identifiers that prove ownership.
6. We will verify identity, then complete deletion manually.
7. You will receive confirmation once processing starts and when completed.

What is deleted

• Account profile (email, password hash, account status, sign-in data references).
• Created LAN rooms, tunnel records, tunnel names, tokens, and related metadata.
• Usage counters, quota history, and active purchased-plan metadata linked to account identity.
• Public server listings and associated account data, except records retained for the reasons below.

What may be retained

• Security, abuse-prevention, and legal records for the minimum period required by law.
• Aggregated and anonymized usage metrics after anonymization.
• Data required to resolve disputes or abuse complaints, normally within defined retention windows.
• If applicable, data in transactional and regulatory records may be retained as required.
• Purchase, subscription, refund, and support records needed for accounting, payment reconciliation, fraud prevention, or legal obligations. Deletion does not automatically trigger a refund.

General operational logs are normally retained up to 90 days unless a longer retention is required by law.

Expected processing time

We usually process deletion requests within 7 business days after verification. If we need more information, we will contact you before proceeding.